Anti-Discrimination Policy

Last updated: June 15, 2026

1. Scope

This policy applies to all users of the ProWala platform, including:

• Customers submitting Requests for Quotation (RFQs)
• Professionals (Pros) offering services
• ProWala employees and administrators

2. Prohibited Discriminatory Conduct

The following actions are strictly prohibited on the ProWala platform:

2.1 By Customers

• Refusing to engage with or rejecting a Professional based on their religion, caste, gender, age, race, disability, or sexual orientation.
• Using discriminatory language in RFQs, chat messages, or reviews.
• Requesting or implying a preference for Professionals of a particular caste, religion, or gender in an RFQ description.
• Writing reviews that contain discriminatory remarks unrelated to service quality.

2.2 By Professionals

• Refusing to serve a Customer based on their caste, religion, race, gender, age, disability, sexual orientation, or nationality.
• Using discriminatory language in profile descriptions, chat messages, or client interactions.
• Providing different service quality or pricing to customers based on protected characteristics.

2.3 By Anyone

• Uploading, posting, or sharing content that is hateful, derogatory, or discriminatory toward any individual or group.
• Harassment based on any protected characteristic through in-app messaging or any communication channel.

3. Your Legal Rights in India

Discrimination based on the following characteristics is prohibited under Indian law and ProWala's platform rules:

4. How We Enforce This Policy

4.1 Reporting

If you experience or witness discriminatory conduct on ProWala:

1. Email support@prowala.in with the subject line "Discrimination Report".
2. Include: your registered email, description of the incident, date/time, and any screenshots.
3. You will receive an acknowledgement within 24 hours.

4.2 Investigation

• All reports are investigated promptly and confidentially.
• Both parties will be given an opportunity to provide their account of events.
• Investigations are completed within 15 business days.

4.3 Consequences

Violations of this policy may result in:

• A formal warning.
• Temporary suspension of the account.
• Permanent account termination for serious or repeated violations.
• Reporting to law enforcement authorities where required by law.

5. Non-Retaliation

ProWala strictly prohibits retaliation against any user who files a discrimination complaint in good faith. Retaliatory conduct is treated as a separate and serious violation, which may result in immediate account termination.

6. Accessibility

ProWala is committed to making its platform accessible to users with disabilities. If you encounter any accessibility barrier, please contact support@prowala.in and we will work to address it promptly.

7. Contact